Overview
Pocket Care Manager is a communication tool for families and friends, informal caregivers, and formal caregivers like your agency. PCM supports timely information sharing, coordinated, responsive service delivery and consumer-directed planning.
When your agency makes PCM available to families, an additional service delivery capacity is introduced that improves consumer health outcomes and satisfaction, and increases the type, frequency, and duration of agency services delivered.
PCM can help your agency to:
- Obtain data on unmet service needs.
- Engage families in service planning.
- Support family caregiving.
Agency Benefits
- Improve the quality of care and consumer satisfaction.
- Increase the type and number of services delivered to meet consumer changing service needs.
- Extend the time a consumer receives in-home services by the timely delivery of critical services and supporting unpaid, informal caregiving. (80% of caregiving is unpaid, informal care.)
- Assist providers in complying with federal requirements to engage consumers and families in service delivery planning.
